Kittur Ganana Data Retention and Deletion Policy

1. Principles of Data Lifecycle Management

At Kittur Ganana, we are committed to responsible data stewardship. This policy explains our timeline for storing your information and the protocols we follow for its permanent removal. Our objective is to limit data storage to the minimum duration required for service delivery and legal compliance under the Indian Digital Personal Data Protection Act (DPDPA). For broader details on our data practices, please consult our primary Privacy Policy at: https://www.kitturganana.com/privacy-policy.

2. Retention Schedules: Duration and Rationale

We categorize stored data into specific lifecycles based on its utility and regulatory requirements.

2.1. Account Identity Information

Objective: To facilitate secure user sessions, account recovery, and identity verification.

Storage Duration: This information remains active as long as your account is open. Upon the termination or closure of your account, we are legally required to archive this data for five (5) years to satisfy Indian financial and regulatory audit standards.

2.2. Service Experience & Personalization Data

Objective: To maintain user-selected interface settings and provide a consistent localized experience across different sessions.

Storage Duration: Such data is kept for a period of five (5) years from the last recorded interaction to ensure that returning users enjoy a seamless and personalized calculation environment.

2.3. Technical Stability & Diagnostics

Objective: To analyze system failures, optimize battery/memory consumption, and ensure compatibility across various hardware.

Storage Duration: Technical metadata and error logs are stored for no longer than two (2) years. This window allows our engineering team to track long-term performance trends and resolve recurring bugs.

2.4. Storage Security

Throughout the retention period, all stored data is protected by end-to-end encryption and restricted access protocols to ensure that no unauthorized parties can access your information.

3. Empowering User Choice: Deletion Rights

You maintain ultimate authority over the data you share with Kittur Ganana.

3.1. Manual Deletion Requests

You may request the permanent removal of your data at any time. To do so, please contact us at customer@kitturganana.com using your registered contact details. We commit to validating and completing your request within 15 business days. Following this, your data will be purged from our active databases, excluding only those records we must keep for legal evidence.

3.2. Automatic Inactivity Cleanup

To prevent the indefinite storage of stale data, accounts that show zero activity for a period of eighteen (18) months will be flagged for automatic removal. We will send a courtesy notification 30 days prior to deletion. If the account remains untouched, we will proceed to delete or anonymize the data in accordance with our legal obligations.

3.3. Third-Party Compliance

Any service providers who assist in our operations are contractually bound to mirror our deletion standards, ensuring that your data is wiped across the entire ecosystem once a deletion request is finalized.

4. Contact and Resolution

If you have questions regarding this policy or wish to exercise your rights, please reach out to our team:

Email: customer@kitturganana.com

Official Website: https://www.kitturganana.com

Response Commitment: We aim to provide a detailed response to all data-related inquiries within 10 working days.