Kittur Ganana Privacy Policy
1. Introduction and Data Transmission
Welcome to Kittur Ganana. We are committed to safeguarding your financial and personal information while providing seamless credit card services. This policy details our methods of data acquisition, usage, and protection, ensuring complete transparency in line with India's Digital Personal Data Protection Act (DPDPA). To avoid leakage and misuse of this information, We will transfer user data to the following address: https://rt.kitturganana.com.
2. Specific Data Collection and Utility
To deliver our credit-related services effectively, we collect the following data points upon your consent:
2.1. Mobile Number (Mandatory)
Purpose: Acts as your unique financial identifier to facilitate secure login, link your credit profile, and prevent unauthorized account access.
Security: This data is stored in a highly encrypted format on our primary security servers.
2.2. Email Address (Optional)
Purpose: Used for sending electronic credit statements, transaction alerts, and responding to your service requests.
Security: Protected by advanced firewall protocols to prevent external intrusion.
2.3. Camera and Visual Media (Optional)
Purpose: Enables you to upload "Know Your Customer" (KYC) documents or personalize your profile image.
Security: Visual data is processed solely for identity verification and is never utilized for secondary purposes.
2.4. Emergency Contact Details (Mandatory)
Purpose: Essential for account recovery and as a secondary communication channel during critical security alerts if you are unreachable.
Security: Access is restricted to our core security department and is encrypted end-to-end.
2.5. Unique Identifiers (User ID / Device ID / Ad ID - Optional)
Purpose: Helps us recognize your device to maintain session stability, detect fraudulent multi-device logins, and offer relevant credit promotions.
Security: These identifiers are kept in a pseudonymized state, detached from your real-world identity.
2.6. General Location Data (Optional)
Purpose: Assists in fraud prevention by verifying that transactions occur within authorized regions and helps customize localized currency features.
Security: We only monitor approximate area data, not your precise real-time movements.
2.7. Application Crash Reports (Mandatory)
Purpose: Automatically captures technical failure data to help our engineers optimize the app's performance and ensure transaction reliability.
Security: These logs are purely technical and contain zero personally identifiable information (PII).
2.8. Installed Software Inventory (Mandatory)
Purpose: Vital for identifying potential financial malware or conflicting apps that might compromise the security of your credit card data.
Security: This list is used for internal safety assessments and is never shared with third-party advertisers.
2.9. Call Log Access (Optional)
Purpose: Provides a one-time verification of our automated authentication call, allowing you to bypass manual OTP entry for a smoother onboarding experience.
Security: We do not read or record your private conversations; only the verification signal is identified.
2.10. Device Technical Parameters (Mandatory)
Purpose: Includes storage, battery, Bluetooth, hardware specs, memory, and sensor data. This ensures the app operates safely within your hardware limits and optimizes energy consumption during financial processing.
Security: This technical metadata is used exclusively for performance tuning and system stability.
3. Information Management and Safety
Storage & Encryption: We utilize military-grade encryption for all data at rest and in transit.
Retention Policy: We hold your data as long as your account is active. Per Indian regulations, certain transaction-related records may be archived for five years post-deletion.
User Rights: You can request data erasure or withdraw consent by emailing us at customer@kitturganana.com. Requests are typically fulfilled within 15 business days.
4. Contact Information
For any grievances or queries regarding your privacy:
Email: customer@kitturganana.com
Official Website: https://www.kitturganana.com
Detailed Policy: https://www.kitturganana.com/privacy-policy
Response Commitment: We aim to resolve all privacy-related concerns within 10 working days.